SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WhatMustIGet? (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly what I expected to get. I liked the fairly small package
I didn't really expect it to arrive in 15 days due to the alarm state, but all very well. The quality is good despite its reduced size. Ideal for transporting. I don't play, but it looks really good. The instructions come in English and Spanish, which is appreciated. Very recognable.
the quality of the cards is a good enough for the price.
Mini version, chips and characters cardboard ciękie but will give out play card
Pocket size, the quality is lower than the original, but sufficient to play.
All came during delivery very fast, even despite the restrictions
The game comes in a little box that makes it very useful if you want to take it on a trip. The quality is correct. It's an easy and very entertaining game.
Looks good, good quality for such price.
All as the description, recommend :)
Cards smaller than the original ones and gem tokens are thinner. The box is about the size of two back to back decks of playing cards. Works perfectly as a pocket/travel game.
Version travel but perfectly checks the home;) pack delivered by courier in perfect condition. Delivery time about 3 weeks. Recommend
Shipment dotarła very quickly. Product also is okej qualitatively. Recommend warmly;)
Quick dispatch, item as described
The order came quickly, the parcel was tracked. Cards are soft, and chips are cardboard, not plastic, as in the original, but also worth at times cheaper. If the cover does not matter to you, and the process itself is important and want to save, then this is a good opportunity.
Game dotarła in 10 days, very smoothly. Parts are smaller than the original version, rzetony cardboard not plastic. Wszytsko comply with the description, I am satisfied!
Excellent Product, exceptional price quality.
Game dotarła in less than 2 weeks. Zaskoczyło me, that is until so small (whole size ordinary deck of cards), but on the other hand, is a great solution for trips. :-)
The box is very small. Barely everything fits. Cards would like thicker, printing acceptable.
Recommend, all right.
Game complete. Size smaller than original, perfect version of the holiday.
It's okay. To Tver came in a couple of weeks. Quality corresponds to the price. Cardboard chips thin. It is necessary to play carefully otherwise quickly everything will be remembered. Maps unambiguously clean in protectors. Printing House for three. I think if you print the cards yourself in any copier, the picture quality will be better. Took at a discount, for this without pritenzy.